How far in advance can I place an order for delivery or drive-thru pickup?
An order for delivery or in-store pickup can be placed up to 14 days in advance. To place an order, click here.

Can anyone in my home accept delivery of my online shopping order? 
Our online grocery shopping service requires that you or a designated recipient is at the delivery destination at the scheduled delivery time to receive your order. If your order includes alcohol, you or your designated recipient must be 21 years of age or older. Proper identification will be required to accept delivery of alcohol.

Who is authorized to pick up my online order? 
Our online grocery shopping service requires that you or a designated recipient picks up your online order during your scheduled pickup time. If your order includes alcohol, you or your designated recipient must be 21 years of age or older.

Wines & Spirits
For pickup orders, we will review your proper identification from your car window and then bring your wines and spirits to your vehicle. Sunday orders that include alcohol must be picked up or delivered between 11am – 6pm.

How do I view a product’s ingredients and nutrition information?
Within a listing of products, click on a product image to view the product’s ingredients and nutrition information.

Can I use a gift card to make online grocery purchases? 
Gift cards can be applied to your online grocery purchases. You will have the opportunity to apply a gift card to your order total on the “Place Order” page in the checkout process. To redeem a gift card, you will need to enter the 19-digit card number and 4-digit security code located on the back of the card as one continuous number without spaces. The value of the gift card will not appear in your order total, but will be deducted from the final cost charged to your credit card on delivery or pickup day. The gift card savings will appear on the printed receipt that accompanies your order.

Do you have weekly specials? 
Our Our weekly sales begin Thursday of every week and continue through midnight the following Wednesday. The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale. Note that your order is charged on delivery or pickup day.

If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.
If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.
If you select a day for delivery or pickup that is after next Wednesday, the current sale price shown online may not be valid.

Do you accept coupons for online orders? 
We accept manufacturer’s coupons. Please put your coupons in a clearly marked envelope with your order reference number and your first and last name. Give the envelope to your parcel pickup attendant. We will credit your online shopping account. Credits are automatically applied to your next online grocery order.

If I order for next week, will I get this week’s sale prices? 
The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale. Note that your order is charged on delivery or pickup day.

• If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.

• If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.

If you select a day for delivery or pickup for a future date, the current sale price shown online may not be valid.

Can I provide special instructions to the personal shopper filling my order in the store? 
You can add explanatory notes for your personal shopper to help them select the exact items you want. If you are adding bananas to your cart, for example, you can add a note that says, “I prefer green bananas.” To add notes to items in your cart, click on the “Add Notes” link that appears next to the item in your cart, type your notes in the field provided, and select “Save Notes.” You can also click on “Add Notes” for an item in the Review Cart page.

How do I change the date and time of delivery or pickup for an order I have already placed? 
You can change the delivery date or time for an existing active order up to 24 hours before your scheduled delivery or pickup (pending availability).

How do I review my order once it has been placed? 
To view existing active orders and previous orders, visit “My Account” and select “Order History.”

How do I save an order that I have not completed? 
Once you have registered for an online grocery shopping account and signed in, items placed in your cart will automatically remain there until you complete the checkout process, choose to remove the item from your cart. If you leave the site or shut down your computer before completing the checkout process, your selected items will still be in your cart when you log on again. If you have placed items into a cart but haven’t logged in, items in your cart will not be automatically saved if you leave the site.

How do I add items to an existing order?
You can add items to an existing active order up to 24 hours before your scheduled delivery or pickup time. To make changes to an existing active order, visit “My Account” and select “Order History.”

Modifying an Order
If you need to modify an order, you can do so up to 24 hours prior to your pickup or delivery time.

To modify an order, first log in to your account at shop.lundsandbyerlys.com. IMPORTANT: Before modifying the order, make sure the store displaying at the top of your page matches the store where your order was placed. (For example:  if your order was placed for Ridgedale location, make sure the top of your screen says Ridgedale)  Click on the order you want to modify in your “order history” — you should then be able to modify the items in your order.

Watch Modify Your Order Video Tutorial >

How do I cancel an order that I have already placed? 
To cancel an order that you have already placed, visit “My Account” and select “Order History.”  Use the “Cancel Order” button on the order detail page to cancel. Existing active orders can be cancelled up to 24 hours before your scheduled delivery or pickup time (pending availability).

What if I need to return a product I received in my order?
Contact customer service via email at contact@lundsandbyerlys.com or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card.

What if I receive the wrong product with my order? 
Contact customer service via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card.

How do I reach a customer service representative, and what are the hours? 
You can contact a customer service representative via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400.

Our Online Shopping Customer Service Center hours are:
Mon. – Sun.: 9 a.m. – 9 p.m.

How is the tax for my order determined? 
Orders placed online are taxed exactly the same as if you were shopping in our supermarket where your order is being filled. Local and state taxes apply to the appropriate items at the rate assigned for that supermarket’s location.

What if I don’t show up for a scheduled  pickup?
If you do not show up for a scheduled store pickup you may be charged a restocking fee. We will contact you if this occurs. You can change the pickup date or time for an existing active order up to 24 hours before your scheduled delivery or pickup time (pending availability). To change the date and time of delivery or pickup, visit “My Account” and select “Order History.”